Shipping Policy
Thank you for shopping with Ornamem!
We're committed to providing you with a seamless shopping experience, and that includes ensuring your order arrives on time. Please review our shipping policy below for details on how we handle your orders.
1. Processing Time
- Order Processing: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email once your order is processed and a shipping notification when it’s on its way.
- Order Changes/Cancellations: Once an order is processed, changes or cancellations may not be possible. Please contact us as soon as possible if you need to make any adjustments.
2. Shipping Methods and Delivery Times
- Standard Shipping: 3-4 business days
- Expedited Shipping: 2-3 business days
- Economy Shipping: 5-8 business day
Delivery times are estimates and start from the date of shipping, rather than the date of the order. While we strive to meet these estimates, delays can occasionally occur due to unforeseen circumstances.
3. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. Shipping costs will be displayed at checkout before you complete your purchase. We occasionally offer promotions for free shipping; please check our website for current offers.
4. International Shipping
Currently, we only offer shipping within the United States. We hope to expand our shipping options in the future, so please check back for updates.
5. Delivery Issues
- Incorrect Address: Please ensure that the shipping address provided is accurate. We are not responsible for lost or delayed packages due to incorrect address information.
- Lost or Stolen Packages: If you believe your package has been lost or stolen, please contact us at shipping@ornamem.com. We will work with the shipping carrier to investigate and resolve the issue.
6. Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please reach out to us at:
- Email: shipping@ornamem.com
Thank you for choosing Ornamem. We appreciate your business and look forward to serving you!
Return & Refund Policy
Thank you for shopping with Ornamem!
We're committed to providing you with a seamless shopping experience, and that includes ensuring your order arrives on time. Please review our return and refund policies below for details on how we handle your orders.
Returns
We dedicate ourselves to providing exceptional service in crafting made-to-order ornamental memory keepsakes. Therefore, all sales are final but we offer a 100% satisfaction guarantee.
Refunds
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. Please be as descriptive as possible and send images of the damages so that we can evaluate the issue and make it right for you and others in the future.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Processing
We will notify you once we’ve received your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ornamem.com.
More Information
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Year Charm
Every Ornamem Keepsake includes a timeless year charm, a subtle yet meaningful detail that marks the moment your memories were captured. This small touch makes your keepsake even more special.
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Decorative Hanger
Our decorative metal hanger offers a stylish and versatile way to display your ornament beyond the tree. Whether hung on a window frame, shelf, or mantle, it allows you to showcase your keepsake anywhere, all year round.
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Commemorative Memory Letter
VIEWAfter you place your order, we’ll send you a beautifully designed document featuring your memories in an elegant template, perfect for printing or displaying however you’d like. We believe our connection with you doesn’t end at checkout—our goal is to make every part of your experience meaningful, ensuring your memories are cherished both in your keepsake and beyond.
